Premium Customer Support for FinTech companies in France
Deploy a 24/7 embedded CX workforce which acts just like a part of your France office.
Your initial audit is totally free of charge, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our dedicated customer support experts work hard to deliver outstanding results for each of our fintech partners in France and beyond.
Here's a look at a few key metrics we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons FinTech Businesses in France choose
Touch Support for Customer Experience
Up and Running in Under a Week
Our onboarding SOPs is so tight, we get most clients are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your fintech customers in France and beyond 24/7, in their language, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists operate directly within your CRM, mastering your exact workflows.
Full Visibility
Access to live reports, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email Support + Ticket Management
- Live Chat
- Inbound Voice
- Social Media Support
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your CX?
Request a call with a fintech support specialist now.
Your audits, consultations, and implementation plans are entirely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is built for businesses in France that:
- Are expanding rapidly for their internal team to handle the volume.
- Require always-on support without the cost of staffing 3 shifts.
- Struggle with uneven quality across tickets and agents.
- Require multilingual coverage but cannot hire natively for each language.
- Need to cut CX overhead while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
