Expert Customer Service for FinTech companies in Iowa
Deploy an 24/7 embedded CX team that feels just like an extension of your Iowa office.
Your free consultation is 100% free of charge, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams strive to drive real-world success for all of our fintech clients.
Here are a few key benchmarks we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why FinTech Companies in Iowa trust
Touch Support for Their Customer Support
Live in Under a Week
We've developed implementation process are so tight, we get most partners go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your fintech clients in Iowa and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team operate natively inside your helpdesk, following your SOPs.
You See What We See
Access to transparent reports, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email & Ticket Management
- Proactive Chat
- Inbound Voice
- Social Media Support
Platforms We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Reporting We Provide
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Iowa?
Request a call with a fintech support specialist now.
Your strategy calls and quotes are completely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your FinTech Business?
Touch Support is designed for companies that:
- Are expanding rapidly for their in-house team to keep up.
- Require 24/7 support without managing 3 shifts.
- Struggle with variable QA scores across support interactions or agents.
- Need multilingual coverage but find it {hard|difficult} to hire native speakers in-house.
- Want to cut support spending without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
