Top-Rated Customer Support for FinTech companies in New York
Build a 24/7 integrated CX workforce which acts just like an extension of your New York team.
The audit and consultation are totally free.
Our Stats
DATA THAT DRIVES US
Our customer support experts work hard to deliver real-world success for all of our fintech partners.
Here's a look at a few key KPIs we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons FinTech Businesses in New York select
Touch Support for Customer Experience
Live in 7 Days or Less
We've developed implementation process is so refined, we get most partners are up and running in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your fintech customers in New York and beyond across all time zones, in their language, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists work directly inside your CRM, using your SOPs.
Full Visibility
Get Transparent dashboards, live QA scores, and analytics your team in New York can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Coverage
- Email Support & Ticketing
- Chat Support
- Inbound Voice
- Community Monitoring
Systems We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in New York?
Request a consultation with a fintech support specialist now.
Our audits, consultations, and implementation plans are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support excels with companies who:
- Are scaling too fast for their internal team to keep up.
- Require 24/7 support without the headache of staffing 3 shifts.
- Struggle with variable quality between support interactions or agents.
- Require multi-language coverage but can't hire native speakers for each language.
- Want to control CX spending without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
