Premium Customer Service for Healthcare provider companies in Austria
Deploy a 24/7 embedded CX workforce which feels like an extension of your Austria team.
The audit and consultation are entirely free of charge, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams strive to drive excellence for each of our healthcare provider clients.
Here are a few key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Healthcare provider Businesses in Austria select
Touch Support for CX
Up and Running in 7 Days or Less
We've developed implementation process are so tight, we get most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your healthcare provider clients in Austria and beyond across all time zones, in their language, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work natively within your helpdesk, following your brand standards.
No Secrets, Just Results
Access to live reports, live quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email Support + Ticket Management
- Proactive Chat
- Inbound Voice
- Community Support
Systems We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Provide
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your CX?
Schedule a call with one of our CX experts now.
Your strategy calls and implementation plans are totally at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is designed for companies that:
- Are expanding so quickly for their in-house team to keep up.
- Want 24/7 support without hiring for three internal shifts.
- Have variable quality between support interactions or channels.
- Require multilingual coverage but cannot hire native agents in-house.
- Want to control support spending while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
