Premium Customer Support for Healthcare provider companies in Latvia
Get a 24/7 integrated CX team which feels like an extension of your Latvia office.
Your initial audit is entirely free of charge, no commitment required.
Our Stats
DATA THAT DRIVES US
Our support teams strive to deliver excellence for all of our healthcare provider partners in Latvia and beyond.
Here's a look at some key metrics we consistently maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Healthcare provider Companies in Latvia prefer
Touch Support for Customer Experience
Live within 7 Days
Our implementation process is so streamlined, most partners are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your healthcare provider customers in Latvia and beyond 24/7, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work natively within your CRM, mastering your playbooks.
You See What We See
Get Transparent dashboards, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email + Ticketing
- Chat Support
- Phone Support
- Social Media Monitoring
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Metrics We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Latvia?
Schedule a meeting with a healthcare provider support specialist today.
Our audits, consultations, and quotes are totally at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is built for businesses in Latvia that:
- Are expanding rapidly for their in-house team to handle the volume.
- Want always-on support without hiring for 3 shifts.
- Have uneven quality across support interactions or channels.
- Need multi-language coverage but can't hire natively in-house.
- Need to lower support spending without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
