Top-Rated Customer Support for Healthcare provider companies in Poland
Get an 24/7 embedded CX team that acts like a part of your Poland team.
This audit & consultation are totally free.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams strive to achieve real-world success for all of our healthcare provider partners.
Here are some key metrics we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Healthcare provider Companies in Poland trust
Touch Support for Customer Experience
Live in 7 Days or Less
We've got onboarding procedures is so streamlined, we get most partners are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Support your healthcare provider customers in Poland and beyond across all time zones, in the language they speak, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents work natively inside your helpdesk, using your brand standards.
No Secrets, Just Results
Access to transparent dashboards, real-time quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email + Ticket Management
- Proactive Chat
- Inbound Voice
- Social Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Key Metrics We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Poland?
Book a call with a healthcare provider support specialist now.
Your strategy calls and quotes are entirely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for businesses in Poland that:
- Are expanding rapidly for their in-house team to handle the volume.
- Want always-on support without managing three internal shifts.
- Have variable quality between agents or agents.
- Want multilingual coverage but don't want to hire native agents for each language.
- Want to reduce support costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
