Expert Customer Support for Healthcare provider companies in Wisconsin
Deploy an 24/7 integrated CX team that operates just like a part of your Wisconsin office.
The audit and consultation are totally free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our CX specialists strive to drive excellence for all of our healthcare provider partners in Wisconsin and beyond.
Here's a look at some key metrics we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Healthcare provider Companies in Wisconsin choose
Touch Support for Their Customer Support
Go Live in 7 Days or Less
We've got implementation process are so streamlined, most partners are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your healthcare provider customers in Wisconsin and beyond across all time zones, in their language, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our specialists operate natively within your CRM, following your macros.
Complete Transparency
Access to live reports, live QA scores, and analytics your team in Wisconsin can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Support
- Email + Ticketing
- Chat Support
- Phone Support
- Social Media Support
Tools We Master
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Request a consultation with one of our CX experts now.
Your audits, consultations, and implementation plans are entirely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Healthcare provider Business?
Touch Support is built for healthcare provider companies that:
- Are growing rapidly for their internal team to handle the volume.
- Want always-on support without the headache of staffing 3 shifts.
- Have inconsistent QA scores across agents or channels.
- Want multilingual coverage but cannot hire natively in-house.
- Want to reduce CX costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
