Expert Customer Support for Hosting provider companies in France
Build a 24/7 integrated CX team that operates just like an extension of your France office.
The audit and consultation are entirely at no cost.
Our Stats
OUR PROVEN RESULTS
Our dedicated customer support experts strive to achieve excellence for each of our hosting provider clients.
Here are a few key metrics we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Hosting provider Businesses in France select
Touch Support for Customer Experience
Live in 7 Days or Less
Our implementation playbook is so tight, we get most clients go live in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your hosting provider customers in France and beyond across all time zones, in their language, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work directly within your CRM, using your exact workflows.
Complete Transparency
Get Transparent dashboards, live QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Coverage
- Email Support + Ticketing
- Live Chat
- Phone Support
- Social Support
Tools We Use
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
KPIs We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Schedule a call with a hosting provider support specialist now.
Your free audit, consultation, & quotes are entirely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for businesses in France that:
- Are growing rapidly for their internal team to handle the volume.
- Need 24/7 support without the cost of staffing 3 shifts.
- Struggle with variable QA scores between support interactions or agents.
- Want multi-language coverage but can't hire natively for each language.
- Need to cut support costs while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
