Expert Customer Support for Hosting provider companies in France
Deploy an 24/7 integrated CX team which feels just like a part of your France office.
The free consultation is 100% at no cost, no strings attached.
Our Stats
KEY METRICS WE TRACK
Our customer support experts aim to deliver outstanding results for each of our hosting provider clients.
Here are a few key KPIs we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Hosting provider Businesses in France choose
Touch Support for Customer Experience
Go Live within 7 Days
Our onboarding procedures is so streamlined, we get most partners are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your hosting provider customers in France and beyond 24/7, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our specialists work natively within your CRM, using your playbooks.
Full Visibility
Access to transparent dashboards, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support + Ticket Management
- Live Chat
- Voice
- Social Monitoring
Your Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Key Metrics We Focus On
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in France?
Schedule a consultation with a CX outsourcing expert today.
Our audits, consultations, and quotes are completely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is built for hosting provider businesses that:
- Are growing so quickly for their internal team to handle the volume.
- Want 24/7 support without hiring for 3 shifts.
- Are seeing inconsistent QA scores between support interactions and agents.
- Need multilingual coverage but find it {hard|difficult} to hire natively in-house.
- Want to reduce CX overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
