Premium Customer Support for Hosting provider companies in New Jersey
Build a 24/7 integrated CX workforce which acts just like an extension of your New Jersey office.
The initial audit is entirely free, no commitment required.
Our Stats
KEY METRICS WE LOVE
Our dedicated CX specialists strive to achieve outstanding results for each of our hosting provider clients.
Here's a look at some key metrics we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Companies in New Jersey prefer
Touch Support for CX Outsourcing
Up and Running in Under a Week
Our implementation playbook are so tight, we get most clients are up and running within just a week.
Multilingual. Multichannel. 24/7.
Support your hosting provider clients in New Jersey and beyond across all time zones, in the language they speak, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our team embed natively within your helpdesk, mastering your exact workflows.
Complete Transparency
Access to live reports, real-time QA scores, and analytics your team in New Jersey can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email Support & Ticket Management
- Proactive Chat
- Inbound Voice
- Social Monitoring
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Measure
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Book a call with one of our CX experts today.
Our strategy calls and implementation plans are entirely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for companies that:
- Are growing so quickly for their in-house team to keep up.
- Want 24/7 support without staffing three internal shifts.
- Have uneven quality between tickets and channels.
- Want multi-language coverage but don't want to hire natively for each language.
- Want to cut CX overhead while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
