Premium Customer Service for Hosting provider companies in Ohio
Deploy an 24/7 integrated CX workforce which acts like a part of your Ohio team.
The initial audit is completely free of charge.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams work hard to drive excellence for all of our hosting provider partners.
Here's a look at a few key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Hosting provider Businesses in Ohio choose
Touch Support for CX
Up and Running within 7 Days
We've developed implementation process are so streamlined, we get most partners are up and running in 7 days or less.
Multilingual. Multichannel. 24/7.
Meet your hosting provider clients in Ohio and beyond 24/7, in the language they speak, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our team embed directly inside your helpdesk, mastering your playbooks.
No Secrets, Just Results
Receive Live reports, real-time quality audits, and analytics your team in Ohio can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email Support + Ticket Management
- Proactive Chat
- Voice
- Social Monitoring
Systems We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Key Metrics We Focus On
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Request a call with a hosting provider support specialist now.
Our free audit, consultation, & implementation plans are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Hosting provider Business?
Touch Support excels with businesses in Ohio who:
- Are growing so quickly for their internal team to handle the volume.
- Want round-the-clock support without the headache of staffing 3 shifts.
- Have variable QA scores between agents and channels.
- Want multi-language coverage but don't want to hire natively for each language.
- Need to reduce support costs while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
