Expert Customer Service for Hosting provider companies in Poland
Build an 24/7 embedded CX workforce which operates like an extension of your Poland office.
Your free consultation is 100% free of charge, no strings attached.
Our Stats
DATA THAT DRIVES US
Our customer support experts work hard to deliver excellence for all of our hosting provider partners.
Here are a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Companies in Poland trust
Touch Support for Customer Experience
Go Live in 7 Days or Less
Our implementation playbook are so refined, we get most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your hosting provider customers in Poland and beyond 24/7, in their language, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team operate natively within your CRM, following your playbooks.
Full Visibility
Receive Live reports, real-time QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email + Ticketing
- Chat Support
- Phone Support
- Social Support
Your Helpdesk Platforms
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Metrics We Measure
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your CX?
Request a meeting with a hosting provider support specialist now.
Your free audit, consultation, & implementation plans are completely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for companies that:
- Are expanding too fast for their in-house team to handle the volume.
- Need round-the-clock support without the headache of staffing three internal shifts.
- Are seeing variable quality between agents or channels.
- Want multi-language coverage but can't hire native agents in-house.
- Need to control support spending without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
