Premium Customer Service for Insurance companies in Austin
Build an 24/7 embedded CX workforce that operates just like an extension of your Austin office.
The audit and consultation are entirely free, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our CX specialists strive to deliver excellence for all of our insurance partners.
Here are a few key KPIs we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Insurance Companies in Austin choose
Touch Support for CX Outsourcing
Live within 7 Days
We've got onboarding SOPs is so refined, most clients are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your insurance clients in Austin and beyond 24/7, in their language, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists operate directly within your helpdesk, following your exact workflows.
No Secrets, Just Results
Access to transparent dashboards, live QA scores, and reporting your team in Austin can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Support
- Email + Ticketing
- Chat Support
- Voice
- Social Monitoring
Platforms We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Key Metrics We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Austin?
Schedule a meeting with one of our CX experts now.
Our audits, consultations, and implementation plans are totally at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for insurance companies that:
- Are scaling too fast for their internal team to keep up.
- Require always-on support without hiring for three separate shifts.
- Struggle with inconsistent QA scores across agents or agents.
- Need multilingual coverage but cannot hire native agents for each language.
- Want to reduce customer service overhead without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
