Top-Rated Customer Service for Insurance companies in California
Build an 24/7 embedded CX workforce that operates just like an extension of your California team.
The free consultation is 100% free of charge.
Our Stats
KEY METRICS WE TRACK
Our dedicated customer support experts strive to achieve real-world success for each of our insurance clients in California and beyond.
Here's a look at a few key metrics we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Insurance Companies in California trust
Touch Support for Their Customer Support
Up and Running within 7 Days
We've developed implementation playbook is so tight, we get most clients are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your insurance clients in California and beyond 24/7, in the language they speak, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate directly within your helpdesk, using your macros.
Full Visibility
Get Transparent reports, real-time QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email + Ticket Management
- Proactive Chat
- Phone Support
- Social Media Monitoring
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in California?
Book a consultation with a CX outsourcing expert today.
Your audits, consultations, and quotes are 100% free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for companies that:
- Are expanding rapidly for their internal team to keep up.
- Require 24/7 support without the cost of staffing three internal shifts.
- Have inconsistent quality between support interactions or agents.
- Need multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Need to lower CX spending without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
