Premium Customer Service for Insurance companies in Chicago
Deploy a 24/7 embedded CX team that acts like an extension of your Chicago office.
The audit & consultation are 100% free, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our dedicated customer support experts work hard to drive excellence for all of our insurance partners.
Here's a look at some key benchmarks we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Insurance Companies in Chicago select
Touch Support for CX
Live within 7 Days
Our onboarding SOPs are so refined, most partners are up and running within just a week.
Multilingual. Multichannel. 24/7.
Meet your insurance customers in Chicago and beyond across all time zones, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our agents embed directly within your helpdesk, mastering your playbooks.
You See What We See
Access to live dashboards, live quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email & Ticket Management
- Live Chat
- Phone Support
- Community Monitoring
Tools We Master
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Metrics We Measure
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your CX?
Schedule a meeting with one of our CX experts now.
Your strategy calls and implementation plans are entirely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is the perfect fit for insurance businesses that:
- Are expanding rapidly for their in-house team to handle the volume.
- Need always-on support without the headache of staffing three internal shifts.
- Have uneven quality between tickets or agents.
- Want multilingual coverage but cannot hire native agents for each language.
- Want to control CX spending without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
