Expert Customer Support for Insurance companies in Los Angeles
Build an 24/7 integrated CX workforce that feels just like a part of your Los Angeles team.
This initial audit is entirely free of charge, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our CX specialists aim to achieve outstanding results for all of our insurance partners in Los Angeles and beyond.
Here are a few key metrics we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Insurance Companies in Los Angeles trust
Touch Support for CX
Up and Running in 7 Days or Less
We've developed implementation process is so streamlined, we get most clients are fully operational within just a week.
24/7 Omnichannel & Multilingual Support
Meet your insurance customers in Los Angeles and beyond across all time zones, in the language they speak, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work natively within your helpdesk, mastering your brand standards.
Full Visibility
Get Transparent dashboards, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email + Ticket Management
- Chat Support
- Voice
- Social Support
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
KPIs We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Los Angeles?
Schedule a meeting with a insurance support specialist today.
Our audits, consultations, and quotes are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with insurance businesses that:
- Are expanding rapidly for their internal team to keep up.
- Want 24/7 support without the headache of staffing 3 shifts.
- Have inconsistent QA scores across support interactions and channels.
- Require multilingual coverage but can't hire natively for each language.
- Want to cut CX overhead without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
