Premium Customer Support for Insurance companies in New York
Get an 24/7 integrated CX workforce that feels like an extension of your New York office.
Your free consultation is entirely at no cost, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated customer support experts aim to drive excellence for all of our insurance clients in New York and beyond.
Here are a few key KPIs we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Insurance Companies in New York select
Touch Support for Their Customer Support
Up and Running in 7 Days or Less
We've got implementation playbook are so tight, we get most clients are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your insurance customers in New York and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists embed natively within your helpdesk, following your playbooks.
No Secrets, Just Results
Access to transparent dashboards, live QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Coverage
- Email Support & Ticketing
- Live Chat
- Phone Support
- Social Support
Systems We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Key Metrics We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your CX?
Schedule a consultation with one of our CX experts today.
Your free audit, consultation, & quotes are totally free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is the perfect fit for insurance businesses that:
- Are scaling too fast for their internal team to handle the volume.
- Want 24/7 support without hiring for three internal shifts.
- Are seeing inconsistent QA scores between agents and channels.
- Require multi-language coverage but don't want to hire native speakers for each language.
- Need to cut customer service overhead without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
