Top-Rated Customer Support for Insurance companies in Portugal
Deploy an 24/7 integrated CX workforce which acts like an extension of your Portugal office.
This audit & consultation are completely free of charge.
Our Stats
KEY METRICS WE TRACK
Our dedicated support teams work hard to drive outstanding results for each of our insurance partners in Portugal and beyond.
Here's a look at some key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Insurance Companies in Portugal choose
Touch Support for CX Outsourcing
Go Live in Under a Week
We've got onboarding SOPs is so tight, most clients are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your insurance clients in Portugal and beyond 24/7, in the language they speak, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our agents embed directly inside your CRM, following your playbooks.
You See What We See
Access to live reports, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email Support + Ticketing
- Proactive Chat
- Inbound Voice
- Social Monitoring
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Key Metrics We Focus On
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Portugal?
Book a call with a insurance support specialist today.
Your free audit, consultation, & quotes are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support excels with insurance businesses who:
- Are expanding too fast for their internal team to keep up.
- Want always-on support without the cost of staffing 3 shifts.
- Struggle with variable QA scores across tickets or channels.
- Want multi-language coverage but cannot hire native agents in-house.
- Want to cut customer service spending while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
