Expert Customer Support for IT service provider companies in Austin
Build an 24/7 integrated CX workforce which feels like a part of your Austin team.
The audit & consultation are totally at no cost, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists work hard to drive real-world success for each of our it service provider partners in Austin and beyond.
Here's a look at some key metrics we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Businesses in Austin prefer
Touch Support for Customer Experience
Up and Running within 7 Days
We've developed implementation playbook is so refined, we get most clients are fully operational in under 7 days.
Multilingual. Multichannel. 24/7.
Support your it service provider customers in Austin and beyond 24/7, in their language, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists work directly inside your helpdesk, mastering your SOPs.
Full Visibility
Access to live dashboards, real-time QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support + Ticketing
- Live Chat
- Phone Support
- Social Media Monitoring
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Data We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your CX?
Schedule a meeting with a CX outsourcing expert now.
Our strategy calls and quotes are 100% free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for it service provider companies that:
- Are growing rapidly for their internal team to keep up.
- Want round-the-clock support without hiring for three internal shifts.
- Are seeing inconsistent QA scores across support interactions and agents.
- Need multilingual coverage but find it {hard|difficult} to hire native speakers in-house.
- Want to cut customer service spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
