Premium Customer Service for IT service provider companies in Austin
Build a 24/7 integrated CX team that operates like an extension of your Austin office.
Your audit & consultation are 100% at no cost, no commitment required.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists work hard to deliver excellence for each of our it service provider partners in Austin and beyond.
Here's a look at some key KPIs we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Companies in Austin trust
Touch Support for Their Customer Support
Up and Running in 7 Days or Less
We've got onboarding SOPs is so refined, we get most partners are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your it service provider clients in Austin and beyond 24/7, in their language, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists work natively within your CRM, mastering your macros.
You See What We See
Get Transparent dashboards, real-time quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email & Ticket Management
- Chat Support
- Phone Support
- Social Media Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Improve
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Austin?
Schedule a meeting with a CX outsourcing expert now.
Your strategy calls and quotes are totally free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is designed for businesses in Austin who:
- Are growing too fast for their internal team to handle the volume.
- Need 24/7 support without hiring for 3 shifts.
- Have inconsistent QA scores between tickets or agents.
- Want multilingual coverage but can't hire natively in-house.
- Need to reduce CX overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
