Top-Rated Customer Support for IT service provider companies in Iowa
Build a 24/7 integrated CX workforce that acts like a part of your Iowa office.
Your audit & consultation are completely free, with no obligation.
Our Stats
DATA THAT DRIVES US
Our customer support experts aim to drive outstanding results for all of our it service provider clients.
Here's a look at a few key benchmarks we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Businesses in Iowa choose
Touch Support for Their Customer Support
Up and Running in Under a Week
We've got onboarding SOPs is so refined, we get most partners are fully operational within just a week.
24/7 Omnichannel & Multilingual Support
Meet your it service provider customers in Iowa and beyond 24/7, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work directly inside your CRM, following your SOPs.
You See What We See
Receive Live reports, real-time QA scores, and reporting your team in Iowa can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email & Ticket Management
- Chat Support
- Voice
- Social Monitoring
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Key Metrics We Focus On
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Iowa?
Schedule a call with one of our CX experts now.
Our audits, consultations, and implementation plans are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is the perfect fit for it service provider businesses that:
- Are growing rapidly for their internal team to handle the volume.
- Need always-on support without the headache of staffing three separate shifts.
- Are seeing uneven quality between support interactions or agents.
- Need multi-language coverage but cannot hire natively for each language.
- Want to reduce CX costs while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
