Expert Customer Support for IT service provider companies in Miami
Deploy an 24/7 integrated CX team which operates just like a part of your Miami team.
This strategy call is completely free of charge, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists strive to deliver outstanding results for all of our it service provider partners.
Here's a look at a few key KPIs we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Businesses in Miami prefer
Touch Support for Customer Experience
Go Live within 7 Days
We've developed onboarding SOPs is so tight, most partners are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your it service provider clients in Miami and beyond across all time zones, in their language, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our agents embed directly within your helpdesk, following your brand voice.
Complete Transparency
Access to live reports, real-time QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Coverage
- Email & Ticketing
- Live Chat
- Inbound Voice
- Social Support
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Reporting We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Request a consultation with one of our CX experts now.
Our audits, consultations, and quotes are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is the perfect fit for businesses in Miami who:
- Are scaling too fast for their in-house team to keep up.
- Want 24/7 support without hiring for three internal shifts.
- Have uneven QA scores across agents or channels.
- Require multilingual coverage but find it {hard|difficult} to hire native agents for each language.
- Want to cut support overhead without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
