Premium Customer Service for IT service provider companies in Netherlands
Deploy a 24/7 embedded CX workforce that operates like an extension of your Netherlands team.
This audit and consultation are 100% free of charge, no strings attached.
Our Stats
KEY METRICS WE LOVE
Our support teams strive to drive excellence for all of our it service provider partners.
Here are a few key benchmarks we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Businesses in Netherlands trust
Touch Support for Customer Experience
Go Live in Under a Week
We've developed implementation process is so tight, most partners go live in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your it service provider customers in Netherlands and beyond across all time zones, in the language they speak, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists operate directly inside your CRM, mastering your brand voice.
Full Visibility
Access to live reports, live QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email Support + Ticketing
- Proactive Chat
- Voice
- Community Monitoring
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Improve
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Book a call with a CX outsourcing expert today.
Your strategy calls and implementation plans are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for companies who:
- Are scaling too fast for their in-house team to keep up.
- Want always-on support without hiring for three internal shifts.
- Are seeing uneven quality across agents or agents.
- Want multilingual coverage but find it {hard|difficult} to hire native speakers in-house.
- Need to cut CX overhead while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
