Expert Customer Support for IT service provider companies in Spain
Deploy a 24/7 embedded CX workforce which feels just like an extension of your Spain office.
Your strategy call is 100% at no cost, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our support teams strive to achieve real-world success for each of our it service provider clients.
Here's a look at a few key metrics we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Businesses in Spain select
Touch Support for Customer Experience
Go Live in Under a Week
We've developed implementation playbook are so refined, we get most clients are up and running in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your it service provider clients in Spain and beyond 24/7, in their language, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team work natively inside your CRM, mastering your playbooks.
No Secrets, Just Results
Get Transparent reports, real-time QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email Support & Ticket Management
- Live Chat
- Phone Support
- Social Media Support
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
KPIs We Focus On
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your CX?
Book a call with a CX outsourcing expert today.
Our free audit, consultation, & quotes are totally free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for it service provider businesses who:
- Are scaling too fast for their in-house team to handle the volume.
- Want round-the-clock support without managing 3 shifts.
- Have uneven QA scores between agents or agents.
- Need multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Need to lower customer service spending without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
