Top-Rated Customer Support for Logistics provider companies in Colorado
Deploy a 24/7 embedded CX team that operates just like an extension of your Colorado office.
The free consultation is totally free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our customer support experts strive to drive real-world success for each of our logistics provider clients.
Here's a look at a few key metrics we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Logistics provider Companies in Colorado prefer
Touch Support for CX Outsourcing
Go Live in Under a Week
Our implementation playbook are so refined, we get most clients are up and running within just a week.
Multilingual. Multichannel. 24/7.
Serve your logistics provider clients in Colorado and beyond across all time zones, in their language, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our team work natively within your CRM, following your exact workflows.
Full Visibility
Access to live dashboards, real-time QA scores, and analytics your team in Colorado can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email Support + Ticketing
- Chat Support
- Phone Support
- Social Monitoring
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Data We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Colorado?
Schedule a meeting with a CX outsourcing expert today.
Our free audit, consultation, & quotes are 100% at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is designed for businesses in Colorado that:
- Are growing so quickly for their in-house team to keep up.
- Want 24/7 support without hiring for 3 shifts.
- Have inconsistent QA scores across tickets or channels.
- Want multilingual coverage but don't want to hire native agents in-house.
- Want to reduce customer service costs without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
