Top-Rated Customer Service for Logistics provider companies in Illinois
Deploy an 24/7 integrated CX workforce which acts just like a part of your Illinois office.
Your strategy call is totally at no cost.
Our Stats
KEY METRICS WE TRACK
Our CX specialists work hard to deliver excellence for each of our logistics provider clients.
Here are a few key KPIs we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Logistics provider Businesses in Illinois choose
Touch Support for CX Outsourcing
Live within 7 Days
Our onboarding SOPs is so streamlined, we get most partners go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your logistics provider clients in Illinois and beyond across all time zones, in their language, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team embed directly within your CRM, following your brand standards.
You See What We See
Receive Live reports, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email Support & Ticket Management
- Live Chat
- Inbound Voice
- Social Media Monitoring
Our Helpdesk Platforms
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Metrics We Improve
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Book a meeting with one of our CX experts today.
Your free audit, consultation, & quotes are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support excels with logistics provider companies that:
- Are scaling rapidly for their in-house team to handle the volume.
- Need always-on support without hiring for three internal shifts.
- Are seeing inconsistent QA scores across support interactions or agents.
- Require multilingual coverage but don't want to hire native speakers in-house.
- Want to cut customer service overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
