Premium Customer Support for Logistics provider companies in Maryland
Build an 24/7 embedded CX team that acts like a part of your Maryland office.
Your audit & consultation are 100% free, no commitment required.
Our Stats
DATA THAT DRIVES US
Our support teams strive to deliver real-world success for each of our logistics provider clients.
Here's a look at some key KPIs we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Logistics provider Companies in Maryland select
Touch Support for Customer Experience
Live within 7 Days
We've developed implementation playbook is so streamlined, most partners are up and running within just a week.
24/7 Omnichannel & Multilingual Support
Meet your logistics provider customers in Maryland and beyond 24/7, in the language they speak, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team work directly inside your helpdesk, mastering your exact workflows.
No Secrets, Just Results
Access to live reports, live quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email + Ticket Management
- Proactive Chat
- Phone Support
- Community Monitoring
Systems We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Key Metrics We Focus On
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Maryland?
Book a consultation with a logistics provider support specialist now.
Your free audit, consultation, & implementation plans are totally free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for companies that:
- Are growing rapidly for their internal team to handle the volume.
- Want round-the-clock support without the cost of staffing three internal shifts.
- Are seeing inconsistent QA scores across tickets or agents.
- Need multi-language coverage but can't hire natively in-house.
- Need to reduce support overhead without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
