Top-Rated Customer Service for Logistics provider companies in Mississippi
Build an 24/7 integrated CX workforce which acts just like an extension of your Mississippi team.
Your initial audit is entirely free, no commitment required.
Our Stats
KEY METRICS WE LOVE
Our dedicated customer support experts aim to deliver outstanding results for each of our logistics provider partners in Mississippi and beyond.
Here are some key KPIs we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Logistics provider Companies in Mississippi trust
Touch Support for Customer Experience
Go Live within 7 Days
Our onboarding procedures is so tight, we get most clients are fully operational in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your logistics provider customers in Mississippi and beyond across all time zones, in their language, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists operate directly inside your helpdesk, mastering your exact workflows.
No Secrets, Just Results
Access to transparent dashboards, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Coverage
- Email Support + Ticket Management
- Chat Support
- Voice
- Social Support
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Reporting We Provide
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Book a call with one of our CX experts now.
Your strategy calls and quotes are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Logistics provider Business?
Touch Support is designed for businesses in Mississippi that:
- Are growing too fast for their in-house team to handle the volume.
- Need always-on support without managing 3 shifts.
- Struggle with uneven QA scores between tickets and channels.
- Need multilingual coverage but cannot hire native speakers in-house.
- Want to lower support spending while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
