Premium Customer Service for Logistics provider companies in Nashville
Build a 24/7 integrated CX workforce which acts like a part of your Nashville team.
The audit and consultation are totally free.
Our Stats
DATA THAT DRIVES US
Our CX specialists aim to achieve outstanding results for each of our logistics provider clients in Nashville and beyond.
Here are some key KPIs we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Logistics provider Companies in Nashville prefer
Touch Support for Their Customer Support
Live within 7 Days
Our onboarding procedures is so streamlined, we get most partners are fully operational in under 7 days.
Multilingual. Multichannel. 24/7.
Meet your logistics provider customers in Nashville and beyond across all time zones, in the language they speak, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team work directly inside your helpdesk, following your brand standards.
Full Visibility
Access to live reports, live quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email + Ticket Management
- Live Chat
- Voice
- Social Media Monitoring
Systems We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Data We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your CX?
Schedule a consultation with a logistics provider support specialist now.
Our free audit, consultation, & implementation plans are entirely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is designed for logistics provider businesses who:
- Are growing so quickly for their in-house team to keep up.
- Need always-on support without the headache of staffing 3 shifts.
- Are seeing variable quality across support interactions and agents.
- Require multi-language coverage but cannot hire natively for each language.
- Want to cut support overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
