Top-Rated Customer Service for Logistics provider companies in New Hampshire
Deploy an 24/7 embedded CX workforce which feels like an extension of your New Hampshire team.
Your free consultation is entirely at no cost, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our support teams strive to drive outstanding results for each of our logistics provider clients.
Here's a look at some key KPIs we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Logistics provider Companies in New Hampshire choose
Touch Support for Customer Experience
Live in 7 Days or Less
Our onboarding SOPs is so refined, most clients are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your logistics provider customers in New Hampshire and beyond 24/7, in their language, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our team embed directly within your CRM, following your brand voice.
You See What We See
Receive Live reports, real-time quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email Support & Ticketing
- Live Chat
- Inbound Voice
- Social Media Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
KPIs We Focus On
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Request a meeting with a CX outsourcing expert today.
Your free audit, consultation, & quotes are entirely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is designed for logistics provider companies that:
- Are scaling rapidly for their in-house team to keep up.
- Require 24/7 support without the headache of staffing 3 shifts.
- Struggle with inconsistent QA scores across support interactions or agents.
- Require multi-language coverage but find it {hard|difficult} to hire native speakers in-house.
- Want to reduce CX spending while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
