Premium Customer Support for Logistics provider companies in North Carolina
Get a 24/7 integrated CX team that feels just like an extension of your North Carolina team.
Your strategy call is entirely free, with no obligation.
Our Stats
KEY METRICS WE TRACK
Our dedicated support teams aim to drive real-world success for each of our logistics provider clients in North Carolina and beyond.
Here are some key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Logistics provider Businesses in North Carolina trust
Touch Support for Their Customer Support
Up and Running within 7 Days
We've got implementation playbook is so tight, we get most clients are up and running within just a week.
Multilingual. Multichannel. 24/7.
Meet your logistics provider clients in North Carolina and beyond across all time zones, in the language they speak, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our team work natively within your CRM, following your brand voice.
No Secrets, Just Results
Access to live reports, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email Support & Ticket Management
- Proactive Chat
- Voice
- Social Support
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Reporting We Provide
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Schedule a call with a CX outsourcing expert now.
Our audits, consultations, and quotes are entirely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with companies who:
- Are growing so quickly for their in-house team to handle the volume.
- Need always-on support without the cost of staffing 3 shifts.
- Struggle with variable quality between agents and agents.
- Require multilingual coverage but don't want to hire native speakers for each language.
- Want to lower CX costs while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
