Premium Customer Support for Logistics provider companies in Oklahoma
Get an 24/7 integrated CX team that operates just like a part of your Oklahoma team.
Your audit and consultation are entirely free of charge, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated CX specialists work hard to achieve excellence for all of our logistics provider clients in Oklahoma and beyond.
Here are some key metrics we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Logistics provider Companies in Oklahoma trust
Touch Support for CX Outsourcing
Up and Running in 7 Days or Less
We've developed implementation playbook are so tight, we get most partners go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your logistics provider customers in Oklahoma and beyond across all time zones, in the language they speak, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our agents operate natively within your helpdesk, using your brand standards.
No Secrets, Just Results
Access to transparent dashboards, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email & Ticketing
- Chat Support
- Phone Support
- Social Media Support
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Improve
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your CX?
Schedule a consultation with a logistics provider support specialist today.
Our strategy calls and implementation plans are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Logistics provider Business?
Touch Support is the perfect fit for companies who:
- Are scaling so quickly for their internal team to keep up.
- Want round-the-clock support without managing 3 shifts.
- Have uneven quality between agents or channels.
- Require multilingual coverage but don't want to hire natively in-house.
- Want to cut customer service overhead while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
