Top-Rated Customer Support for Logistics provider companies in San Diego
Get an 24/7 embedded CX team which acts just like a part of your San Diego team.
This audit & consultation are completely at no cost, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our dedicated support teams strive to deliver excellence for each of our logistics provider partners in San Diego and beyond.
Here are a few key metrics we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Logistics provider Businesses in San Diego prefer
Touch Support for Their Customer Support
Go Live in 7 Days or Less
We've developed implementation process is so tight, we get most clients go live in under 7 days.
Multilingual. Multichannel. 24/7.
Support your logistics provider clients in San Diego and beyond 24/7, in the language they speak, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our agents operate natively inside your CRM, following your exact workflows.
You See What We See
Receive Live dashboards, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Support
- Email Support + Ticketing
- Proactive Chat
- Voice
- Social Media Support
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
KPIs We Focus On
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your customer support?
Schedule a consultation with a CX outsourcing expert now.
Your strategy calls and implementation plans are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with logistics provider businesses that:
- Are growing too fast for their in-house team to keep up.
- Want round-the-clock support without hiring for 3 shifts.
- Struggle with inconsistent quality across tickets or agents.
- Need multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Need to lower support costs while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
