Top-Rated Customer Support for Logistics provider companies in San Francisco
Build an 24/7 embedded CX team which operates just like an extension of your San Francisco office.
Your strategy call is 100% at no cost, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams aim to drive outstanding results for all of our logistics provider clients in San Francisco and beyond.
Here's a look at a few key benchmarks we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Logistics provider Companies in San Francisco select
Touch Support for Customer Experience
Live in 7 Days or Less
We've got implementation playbook are so tight, we get most partners go live in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your logistics provider customers in San Francisco and beyond across all time zones, in their language, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our team embed natively inside your helpdesk, mastering your SOPs.
You See What We See
Receive Live reports, live QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email & Ticketing
- Live Chat
- Voice
- Community Support
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Book a meeting with one of our CX experts today.
Our free audit, consultation, & implementation plans are entirely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Logistics provider Business?
Touch Support is built for businesses in San Francisco that:
- Are expanding rapidly for their internal team to keep up.
- Require always-on support without the headache of staffing 3 shifts.
- Struggle with uneven quality across agents or agents.
- Want multilingual coverage but can't hire natively for each language.
- Need to control CX costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
