Top-Rated Customer Service for Logistics provider companies in San Jose
Get an 24/7 integrated CX workforce which acts just like an extension of your San Jose office.
The initial audit is completely free, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams aim to achieve excellence for each of our logistics provider partners.
Here's a look at some key benchmarks we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Logistics provider Businesses in San Jose trust
Touch Support for Customer Experience
Live in Under a Week
Our onboarding SOPs is so tight, we get most partners go live within just a week.
24/7 Omnichannel & Multilingual Support
Support your logistics provider clients in San Jose and beyond across all time zones, in their language, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents embed natively inside your helpdesk, using your exact workflows.
Full Visibility
Access to live reports, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email + Ticketing
- Live Chat
- Inbound Voice
- Social Media Support
Platforms We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Reporting We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Schedule a consultation with one of our CX experts now.
Our free audit, consultation, & implementation plans are entirely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for logistics provider businesses that:
- Are scaling too fast for their internal team to handle the volume.
- Require always-on support without staffing 3 shifts.
- Struggle with inconsistent QA scores between agents and agents.
- Need multi-language coverage but cannot hire native speakers for each language.
- Want to reduce CX costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
