Expert Customer Service for Logistics provider companies in Spain
Get a 24/7 embedded CX team which acts just like an extension of your Spain office.
The initial audit is entirely at no cost, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our support teams work hard to drive real-world success for all of our logistics provider clients.
Here's a look at some key benchmarks we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Logistics provider Businesses in Spain trust
Touch Support for CX Outsourcing
Up and Running in Under a Week
Our onboarding procedures are so streamlined, most partners go live in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your logistics provider customers in Spain and beyond 24/7, in their language, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents operate natively inside your CRM, following your SOPs.
Complete Transparency
Access to transparent dashboards, real-time quality audits, and reporting your team in Spain can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Coverage
- Email + Ticket Management
- Live Chat
- Phone Support
- Social Support
Your Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Data We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Book a consultation with a logistics provider support specialist today.
Your free audit, consultation, & implementation plans are entirely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for businesses in Spain that:
- Are expanding rapidly for their internal team to handle the volume.
- Need 24/7 support without the cost of staffing 3 shifts.
- Struggle with inconsistent quality between support interactions and channels.
- Require multilingual coverage but cannot hire native speakers in-house.
- Need to control support spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
