Top-Rated Customer Service for Online gaming companies in Czech Republic
Get an 24/7 embedded CX team which feels just like a part of your Czech Republic office.
The strategy call is entirely free of charge.
Our Stats
DATA THAT DRIVES US
Our CX specialists aim to achieve real-world success for each of our online gaming clients.
Here's a look at a few key KPIs we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online gaming Businesses in Czech Republic prefer
Touch Support for CX
Live within 7 Days
We've developed onboarding procedures is so refined, we get most partners are up and running in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your online gaming clients in Czech Republic and beyond across all time zones, in the language they speak, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our team embed directly within your helpdesk, following your macros.
Complete Transparency
Get Transparent dashboards, real-time QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email Support + Ticketing
- Live Chat
- Voice
- Social Support
Platforms We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Measure
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Request a consultation with one of our CX experts now.
Your audits, consultations, and quotes are 100% free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Online gaming Business?
Touch Support is the perfect fit for companies who:
- Are expanding too fast for their in-house team to keep up.
- Want round-the-clock support without the cost of staffing 3 shifts.
- Are seeing inconsistent quality across support interactions or agents.
- Require multilingual coverage but find it {hard|difficult} to hire native speakers in-house.
- Need to lower CX overhead while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
