Expert Customer Service for Online gaming companies in Hungary
Get a 24/7 embedded CX workforce that feels just like an extension of your Hungary office.
This free consultation is totally free of charge, no commitment required.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists work hard to achieve excellence for each of our online gaming partners in Hungary and beyond.
Here are a few key benchmarks we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online gaming Companies in Hungary choose
Touch Support for Their Customer Support
Go Live within 7 Days
We've got implementation playbook is so streamlined, we get most partners go live in under 7 days.
Multilingual. Multichannel. 24/7.
Support your online gaming customers in Hungary and beyond 24/7, in the language they speak, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our agents embed directly inside your CRM, mastering your playbooks.
You See What We See
Access to transparent reports, real-time quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email Support + Ticket Management
- Live Chat
- Phone Support
- Social Support
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Data We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Book a call with one of our CX experts now.
Your audits, consultations, and implementation plans are completely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Online gaming Business?
Touch Support is the perfect fit for online gaming businesses who:
- Are scaling rapidly for their internal team to handle the volume.
- Require 24/7 support without managing three internal shifts.
- Are seeing variable QA scores across agents and agents.
- Need multi-language coverage but don't want to hire native speakers for each language.
- Need to reduce CX overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
