Premium Customer Service for Online gaming companies in Romania
Get an 24/7 embedded CX team which operates just like an extension of your Romania team.
This audit & consultation are 100% at no cost.
Our Stats
KEY METRICS WE LOVE
Our CX specialists aim to achieve real-world success for each of our online gaming clients in Romania and beyond.
Here's a look at some key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Online gaming Companies in Romania trust
Touch Support for Their Customer Support
Up and Running within 7 Days
Our onboarding SOPs is so refined, most clients are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your online gaming clients in Romania and beyond across all time zones, in their language, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents embed directly inside your helpdesk, following your SOPs.
Complete Transparency
Access to transparent reports, live QA scores, and analytics your team in Romania can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email + Ticket Management
- Proactive Chat
- Phone Support
- Community Monitoring
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
KPIs We Focus On
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Request a consultation with one of our CX experts today.
Your strategy calls and implementation plans are entirely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for online gaming businesses that:
- Are expanding so quickly for their in-house team to keep up.
- Need always-on support without managing 3 shifts.
- Have variable QA scores across support interactions or channels.
- Want multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Need to control customer service spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
