Top-Rated Customer Service for Online gaming companies in Slovenia
Build an 24/7 integrated CX team which acts just like a part of your Slovenia office.
Your strategy call is entirely free of charge, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams work hard to deliver excellence for each of our online gaming partners.
Here are some key metrics we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online gaming Companies in Slovenia prefer
Touch Support for CX Outsourcing
Up and Running within 7 Days
We've developed implementation process are so tight, most partners are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Meet your online gaming customers in Slovenia and beyond 24/7, in the language they speak, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists embed directly inside your helpdesk, following your brand voice.
Full Visibility
Get Transparent reports, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email Support + Ticketing
- Proactive Chat
- Inbound Voice
- Social Monitoring
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Key Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your customer support?
Schedule a consultation with a online gaming support specialist now.
Your free audit, consultation, & quotes are entirely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for online gaming businesses who:
- Are expanding rapidly for their in-house team to keep up.
- Require round-the-clock support without staffing 3 shifts.
- Are seeing uneven quality between agents and agents.
- Want multilingual coverage but don't want to hire natively in-house.
- Want to cut CX spending without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
