Premium Customer Support for Online gaming companies in South Carolina
Deploy an 24/7 embedded CX workforce that operates just like an extension of your South Carolina office.
The initial audit is entirely free of charge, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our support teams strive to achieve outstanding results for all of our online gaming partners in South Carolina and beyond.
Here are some key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Online gaming Businesses in South Carolina select
Touch Support for Their Customer Support
Up and Running within 7 Days
Our onboarding procedures is so refined, we get most clients go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your online gaming clients in South Carolina and beyond 24/7, in their language, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our team work directly within your helpdesk, using your SOPs.
No Secrets, Just Results
Access to live dashboards, real-time quality audits, and reporting your team in South Carolina can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email & Ticket Management
- Proactive Chat
- Phone Support
- Social Monitoring
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Reporting We Provide
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in South Carolina?
Book a call with a online gaming support specialist now.
Your strategy calls and implementation plans are 100% free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with companies who:
- Are growing so quickly for their in-house team to handle the volume.
- Want round-the-clock support without staffing 3 shifts.
- Have inconsistent QA scores across tickets or channels.
- Need multilingual coverage but can't hire natively in-house.
- Want to control CX overhead without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
