Top-Rated Customer Support for Online gaming companies in Vermont
Deploy an 24/7 integrated CX workforce which operates just like a part of your Vermont office.
Your strategy call is entirely free of charge, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our customer support experts work hard to achieve real-world success for each of our online gaming partners in Vermont and beyond.
Here's a look at a few key KPIs we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online gaming Businesses in Vermont trust
Touch Support for Their Customer Support
Live within 7 Days
We've got onboarding procedures are so streamlined, we get most partners are up and running within just a week.
Multilingual. Multichannel. 24/7.
Support your online gaming clients in Vermont and beyond across all time zones, in their language, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our agents operate natively inside your helpdesk, following your SOPs.
Complete Transparency
Access to live reports, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support & Ticket Management
- Proactive Chat
- Inbound Voice
- Social Monitoring
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Reporting We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Vermont?
Request a consultation with a CX outsourcing expert today.
Our strategy calls and implementation plans are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for businesses in Vermont that:
- Are scaling rapidly for their in-house team to handle the volume.
- Want 24/7 support without managing three separate shifts.
- Are seeing variable quality across support interactions or channels.
- Require multilingual coverage but find it {hard|difficult} to hire native agents in-house.
- Want to lower customer service costs while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
