Premium Customer Support for Online marketplace companies in Finland
Get an 24/7 embedded CX workforce which feels just like a part of your Finland office.
The initial audit is totally at no cost, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists aim to drive excellence for each of our online marketplace partners in Finland and beyond.
Here are some key KPIs we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Online marketplace Businesses in Finland select
Touch Support for Their Customer Support
Up and Running in Under a Week
Our onboarding procedures is so streamlined, most partners are up and running within just a week.
Global, 24/7, Omnichannel Coverage
Support your online marketplace clients in Finland and beyond across all time zones, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents work directly within your CRM, following your brand standards.
No Secrets, Just Results
Receive Live reports, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email & Ticketing
- Proactive Chat
- Inbound Voice
- Social Media Support
Systems We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Data We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Finland?
Schedule a call with a online marketplace support specialist today.
Our audits, consultations, and quotes are entirely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for online marketplace businesses who:
- Are scaling rapidly for their in-house team to keep up.
- Need round-the-clock support without staffing 3 shifts.
- Are seeing uneven QA scores across agents and agents.
- Want multilingual coverage but find it {hard|difficult} to hire natively for each language.
- Want to control support overhead while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
