Premium Customer Support for Online marketplace companies in Greece
Get an 24/7 integrated CX team which acts just like a part of your Greece office.
This audit and consultation are completely free of charge.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams work hard to drive real-world success for all of our online marketplace partners.
Here's a look at a few key benchmarks we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Online marketplace Companies in Greece choose
Touch Support for CX Outsourcing
Go Live within 7 Days
We've developed implementation playbook is so refined, we get most partners are up and running within just a week.
24/7 Omnichannel & Multilingual Support
Serve your online marketplace clients in Greece and beyond across all time zones, in the language they speak, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents operate natively inside your helpdesk, following your macros.
You See What We See
Access to transparent reports, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Support
- Email Support & Ticketing
- Proactive Chat
- Voice
- Community Monitoring
Platforms We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Improve
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Greece?
Schedule a call with a online marketplace support specialist now.
Your free audit, consultation, & implementation plans are entirely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with companies that:
- Are growing rapidly for their in-house team to keep up.
- Need round-the-clock support without hiring for three internal shifts.
- Struggle with inconsistent QA scores across agents and channels.
- Need multilingual coverage but don't want to hire natively in-house.
- Need to cut CX overhead while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
