Top-Rated Customer Service for Online marketplace companies in Ireland
Get a 24/7 integrated CX workforce which operates just like a part of your Ireland office.
Your audit & consultation are 100% free of charge, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams strive to achieve excellence for all of our online marketplace clients.
Here are a few key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Online marketplace Companies in Ireland select
Touch Support for Their Customer Support
Live in Under a Week
We've got onboarding SOPs are so streamlined, most partners go live within just a week.
24/7 Omnichannel & Multilingual Support
Support your online marketplace customers in Ireland and beyond 24/7, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our specialists embed directly within your helpdesk, using your playbooks.
You See What We See
Access to transparent reports, live quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email Support + Ticket Management
- Live Chat
- Phone Support
- Social Media Support
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Data We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your customer support?
Book a meeting with a online marketplace support specialist today.
Our audits, consultations, and implementation plans are 100% at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for companies that:
- Are scaling so quickly for their in-house team to handle the volume.
- Require 24/7 support without the headache of staffing three separate shifts.
- Have uneven QA scores across support interactions or channels.
- Want multilingual coverage but find it {hard|difficult} to hire natively in-house.
- Want to reduce CX overhead while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
