Expert Customer Service for Online marketplace companies in Portugal
Get a 24/7 integrated CX workforce that feels like a part of your Portugal team.
This free consultation is 100% free, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our dedicated customer support experts work hard to deliver real-world success for each of our online marketplace partners.
Here are some key metrics we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online marketplace Businesses in Portugal prefer
Touch Support for CX
Go Live within 7 Days
We've developed onboarding procedures are so streamlined, we get most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your online marketplace clients in Portugal and beyond across all time zones, in the language they speak, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists embed natively within your helpdesk, using your brand voice.
Full Visibility
Receive Live reports, live QA scores, and reporting your team in Portugal can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support + Ticketing
- Live Chat
- Inbound Voice
- Community Support
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Metrics We Measure
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Portugal?
Book a meeting with a online marketplace support specialist now.
Your free audit, consultation, & quotes are totally free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support excels with businesses in Portugal who:
- Are growing rapidly for their in-house team to keep up.
- Want 24/7 support without staffing three internal shifts.
- Struggle with uneven QA scores across agents and channels.
- Require multi-language coverage but don't want to hire natively for each language.
- Want to cut customer service overhead while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
