Premium Customer Support for Online marketplace companies in Slovakia
Get an 24/7 embedded CX team which operates like an extension of your Slovakia team.
This initial audit is 100% free, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our CX specialists strive to deliver outstanding results for each of our online marketplace clients.
Here's a look at some key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online marketplace Companies in Slovakia trust
Touch Support for CX
Live in Under a Week
We've developed onboarding SOPs are so refined, most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your online marketplace customers in Slovakia and beyond across all time zones, in the language they speak, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our team operate natively inside your CRM, mastering your brand voice.
Full Visibility
Get Transparent dashboards, real-time quality audits, and reporting your team in Slovakia can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email + Ticket Management
- Live Chat
- Inbound Voice
- Social Media Monitoring
Systems We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Reporting We Provide
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your customer support?
Request a call with one of our CX experts today.
Our audits, consultations, and quotes are 100% free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Online marketplace Business?
Touch Support is the perfect fit for online marketplace companies who:
- Are growing rapidly for their in-house team to keep up.
- Want 24/7 support without the headache of staffing three internal shifts.
- Struggle with uneven quality between tickets and channels.
- Need multi-language coverage but cannot hire native agents in-house.
- Want to reduce support spending without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
