Expert Customer Service for Retail companies in Alabama
Build a 24/7 embedded CX team that acts just like an extension of your Alabama team.
This free consultation is totally free, no strings attached.
Our Stats
DATA THAT DRIVES US
Our CX specialists strive to deliver real-world success for all of our retail partners in Alabama and beyond.
Here are a few key benchmarks we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Retail Businesses in Alabama choose
Touch Support for Customer Experience
Up and Running in Under a Week
We've got implementation playbook are so streamlined, we get most clients are up and running within just a week.
Multilingual. Multichannel. 24/7.
Support your retail clients in Alabama and beyond 24/7, in their language, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team embed directly within your helpdesk, using your SOPs.
Full Visibility
Get Transparent dashboards, real-time quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email Support & Ticket Management
- Chat Support
- Voice
- Social Monitoring
Your Helpdesk Platforms
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Key Metrics We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Alabama?
Book a meeting with a retail support specialist today.
Our strategy calls and quotes are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for retail businesses who:
- Are expanding too fast for their internal team to keep up.
- Need round-the-clock support without the cost of staffing three separate shifts.
- Are seeing variable quality between agents and channels.
- Want multilingual coverage but can't hire native speakers in-house.
- Need to control CX costs without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
