Expert Customer Support for Retail companies in California
Deploy a 24/7 integrated CX workforce that feels just like an extension of your California team.
Your audit & consultation are 100% free, no strings attached.
Our Stats
KEY METRICS WE LOVE
Our customer support experts strive to deliver excellence for all of our retail clients in California and beyond.
Here's a look at a few key metrics we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Retail Companies in California prefer
Touch Support for CX Outsourcing
Live in Under a Week
We've developed implementation process are so refined, most partners are up and running in 7 days or less.
Multilingual. Multichannel. 24/7.
Meet your retail clients in California and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our agents work directly within your helpdesk, following your brand standards.
No Secrets, Just Results
Get Transparent reports, real-time QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email & Ticket Management
- Live Chat
- Phone Support
- Social Media Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Data We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Request a consultation with one of our CX experts today.
Our strategy calls and quotes are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is the perfect fit for retail businesses that:
- Are growing rapidly for their in-house team to handle the volume.
- Need 24/7 support without the cost of staffing 3 shifts.
- Have uneven quality across tickets and agents.
- Require multi-language coverage but don't want to hire natively in-house.
- Want to control CX costs while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
