Expert Customer Support for Retail companies in Finland
Deploy a 24/7 embedded CX workforce which acts like a part of your Finland office.
This audit & consultation are completely free of charge, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our CX specialists aim to achieve outstanding results for all of our retail partners.
Here's a look at a few key metrics we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Retail Companies in Finland trust
Touch Support for CX
Up and Running in 7 Days or Less
Our onboarding SOPs is so tight, most clients are up and running in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your retail customers in Finland and beyond across all time zones, in the language they speak, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work natively within your CRM, following your macros.
Complete Transparency
Access to live reports, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Coverage
- Email Support + Ticketing
- Proactive Chat
- Phone Support
- Social Media Support
Our Helpdesk Platforms
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Key Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Finland?
Request a meeting with a retail support specialist today.
Your audits, consultations, and quotes are completely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for companies who:
- Are expanding too fast for their internal team to keep up.
- Require 24/7 support without the cost of staffing three separate shifts.
- Are seeing inconsistent quality between support interactions and agents.
- Want multilingual coverage but find it {hard|difficult} to hire natively for each language.
- Need to control support overhead without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
