Premium Customer Support for Retail companies in Florida
Deploy a 24/7 integrated CX team that operates just like an extension of your Florida team.
Your initial audit is completely free, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our customer support experts strive to deliver excellence for all of our retail partners in Florida and beyond.
Here are some key KPIs we consistently maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Retail Businesses in Florida prefer
Touch Support for Their Customer Support
Up and Running in Under a Week
We've developed implementation playbook are so refined, we get most partners are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Serve your retail clients in Florida and beyond 24/7, in the language they speak, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed natively inside your CRM, following your exact workflows.
You See What We See
Access to live dashboards, real-time QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email Support + Ticketing
- Chat Support
- Voice
- Social Monitoring
Systems We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Reporting We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your customer support?
Book a consultation with one of our CX experts today.
Our audits, consultations, and implementation plans are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for retail companies who:
- Are scaling rapidly for their internal team to handle the volume.
- Want round-the-clock support without staffing three separate shifts.
- Have uneven QA scores between support interactions or agents.
- Require multi-language coverage but can't hire native agents for each language.
- Want to control CX overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
