Premium Customer Service for Retail companies in Greece
Get a 24/7 embedded CX workforce that feels like an extension of your Greece office.
Your initial audit is totally at no cost, no strings attached.
Our Stats
DATA THAT DRIVES US
Our customer support experts work hard to deliver real-world success for each of our retail clients.
Here's a look at some key KPIs we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Retail Companies in Greece choose
Touch Support for CX
Live within 7 Days
We've got implementation playbook is so streamlined, we get most partners are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your retail customers in Greece and beyond 24/7, in their language, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work directly inside your CRM, mastering your exact workflows.
You See What We See
Access to live reports, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email + Ticketing
- Live Chat
- Inbound Voice
- Community Support
Systems We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Measure
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Book a meeting with a retail support specialist today.
Our strategy calls and implementation plans are 100% at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Retail Business?
Touch Support is designed for companies who:
- Are expanding too fast for their in-house team to handle the volume.
- Need 24/7 support without the headache of staffing three internal shifts.
- Have inconsistent QA scores across support interactions or agents.
- Need multi-language coverage but don't want to hire natively in-house.
- Need to cut customer service overhead while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
